I contacted Norton and they are investigating but I wanted your readers to be aware of this issue. I believe there is criminal activity going on within this company. How are these people getting access to Norton Customers? I have lost all trust in Norton support. When my neighbor got suspicious of the call and started asking questions, the person hung up.
They said that Norton could not fix their problem but they could for $100 and wanted to know if they should proceed. Interesting enough they received a call the next day from someone that said they could fix the computer. A technician worked on their computer but could not solve the problem. It may have been too late for them to do, but regardless they contacted Norton for help. They purchased the program and installed it on their computer to try and fix the virus issue. A week before I had my issue I told my neighbor they should have purchased Norton Internet Security or Norton 360 to protect their computer. I have a neighbor that had AVG Security on their computer but somehow contacted the “cryptolocker" virus a few weeks ago. He said if you call that number ask for Samantha who was the person in charge and she would get my computer fixed. I said that would be good, what do I need to do? He asked if I could I go to my computer and turn it on so he could fix the problem? I said I could not do it right now, but I will do it and call him. I then asked him how much this would cost. He had an Indian accent so I figured that was not his real name. I asked him what his name was and he said “Andrew Parker” which he also spelled out. I asked what the name of his company was. I asked what number he was calling me from. I said it would be great if they could help me. In addition I gave Norton my cell phone number for the first time, so it is interesting this person called my cell. This person even referred to the email address the SPAM was sent from. Right then I suspected something was not right because Norton Techs worked on it the day before and they are the ONLY ones that knew about the email SPAM problem. He said he was calling because he wanted to help fix the SPAM issue I was having. On Tuesday FebruI received a call that came up “Unknown” on my cell phone. In fact after the reinstallation my computer was working as fast and therefore like I expected, the issue was with Norton and not Microsoft. It took a long time but he finally fixed my computer. He told me he had to get on my computer remotely and remove Norton 360 and reinstall it.
So I got back onto the Norton Website to chat with another tech which I gave my case number 20616027. The Tech had managed to screw up Norton 360 with all the things that he did. When I went onto Norton 360 it was not working and came up with error messages that said I needed to erase Norton 360 and reinstall it. I disagreed because this problem only occurred when I upgraded to Norton 360. The tech told me it was the best he could do and to contact Microsoft, because it was a Microsoft issue. When it booted up it didn’t work any better. I was thinking this was his way to fix some Norton Issues. He went in and deleted my Temp Files and then went into some Norton system folders and added “OLD” in front of them. He said it was a Microsoft issue but he would fix it for me. After completing the issue he worked to speed up my computer. He spent a long time doing this and it almost seemed he didn’t know what he was doing, or had to read up on it or something. The tech said he would help me fix both problems by remotely getting onto my computer. I also informed the tech that ever since I upgraded from Norton Internet Security to Norton 360, my computer takes much longer to start up. I did not copy down the name of the tech that was helping me but it was a foreign spelled first and last name.
BITDEFENDER VS MALWAREBYTES VS AVAST SOFTWARE
On Monday February 16, 2015, I received another email from this same SPAM sender that ended up in the inbox, so I figured I would contact Norton for help at stopping this SPAM because your Antispam software doesn’t seem to be working.Īt approximately 5:00 pm I got on the Norton website service through your software on my computer and began a chat with one of the technicians. In the past I have used the Norton Antispam system that comes with Norton 360 to place it in the SPAM folder. I had been receiving numerous emails from a company sending SPAM email.